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A few common questions & answers.  If this isn't what you're looking for, please send us a message or give us a call, anytime.


What is the difference between the ServSafe Manager & the ServSafe FoodHandler course?

The manager course is a lengthy, more in depth course designed to train managers on food safety as well as the various challenges managers might face.  The food handler course is an abbreviated version of the manager course, that touches on the basics of food safety for line cooks, stewards, and front of the house staff.


How long is a ServSafe Manager certificate valid for?

A ServSafe Manager certificate is valid for 5 years from the date of the exam.


Where are your ServSafe Manager trainings held?

Our ServSafe Manager trainings are held at a variety of locations throughout Oahu and at the Aston Kaanapali Shores on Maui.  We try to make our locations convenient for all sides of the island, and do our best to spread the room rentals fee love. 


How long does it take to receive the results?

All exams are shipped within 48 hours from the exam date(required by NRA), and can take 2-3 weeks on average for us to receive the results of the exams.  We reach out and notify everyone within 24 hours of receiving the email notification of results.


How long is the ServSafe FoodHandler certificate valid for?

The ServSafe FoodHandler certification is valid for 3 years from the date of the exam.


What is included in the cost?

Included in the cost of training is: the book, scantron, exam, proctoring, workbook, and in person training. We even provide pencils, pens, hand sanitizer and study aids.

The books are shipped to each property in advance (we recommend at least 2 weeks with the books before training), and the cost of shipping is an additional cost, reflected on the invoice.  Both the book and the workbook are yours to keeps. 


If I am retaking or recertiying, do I need to sit through the entire training?

If you are recertifying or retaking the exam (for any reason) you do not need to sit through the entire training.  At the time of registration, please let us know you just want to take the exam, and we will adjust your price on the invoice.  If you are attending any part of the training, or need a new book, we do charge the full price of training for each person. 


What are the requirements for private ServSafe trainings?

All private trainings require a minimum of 15 persons.  There is no maximum cap, but we generally cap our training off at 50 persons, so we can continue to create engaging trainings.  We will split trainings into twos separate sessions if there is 50 or more persons. 


Do you service all islands in Hawai'i?

Yes we definitely do!  We offer private trainings on all islands.  If you do not see an upcoming training on your island, please reach out to us, and we're happy to work together to see if we can fill a class with your peers and colleagues.


Is there travel fee for you to come to the Neighbor Islands or continental US?

Yes, the fee to travel to the Neighbor Islands of Hawai'i (Kauai, Maui, Big Island of Hawai'i, Molokai) is $550.  The fee to travel to the continental US is variable, depending on flights, but usually ranges from $690 to $950.


Need more Q&A..

Still have a question or want to confirm some details, feel free to reach out.