The Fine Print
Payments: All trainings are issued an invoice via email, and must be paid within 30 days of invoice date. Any payments issued past 30 days, will be subject to a 10% late fee for each additional 30 day term. We accept, cash, check (corporate, no personal checks) or credit card payments)
Contract: An agreement/contract must be submitted with confirmation of training/service set up. We will email you the contract and we require it be signed and emailed back to us before any official confirmation exists. If any changes need to occur, please reach out! We know the hospitality industry changes each moment, so reach out and let’s see what we can do.
Materials: Materials are no longer shipped in advance. Payment must be made in full before we can ship out any materials for training. Sorry folks, due to a few bad actors, we’ve had to change our policy. *If a contract has been submitted, books will be shipped out in advance*
All materials are shipped via USPS. If you would like to save on the cost of shipping, you are welcome to pick up your course materials at our office in Kaimuki, Oahu, Hawaii. We no longer drop off books in person.
Cancellation: All contracts will be subject to a minimum cancellation term of 2 weeks advance notice, but please see your individual contracts as this will vary depending on the service.
For individual registrations for all trainings, 48 hours notice must be given or you are charged for the full training. And a one time credit is issued for a future trainings. *If you no show for the training, with no advance communication, you forfeit the credit, and will be charged the full amount of training* Sorry again folks, due to a few bad actors, we’ve had to change our policy
If you are having a personal emergency, please contact us as soon as possible to discuss.
ETF Program: The ETF program is not guaranteed and as such, we will issue a preliminary credit on your invoice for the ETF’s portion, but if you are denied, the remaining balance is due within 30 days. We will keep on file your credit card for this purpose.